In an era where decisions backed by concrete data are outshining gut feelings, the hospitality industry is no exception. Every hotel, whether a hotel chain or a boutique inn, wants to provide the best experience while maximizing profits. But how? Enter Hotel Data Intelligence, the compass that savvy hoteliers are using to navigate the competitive seas of the industry. By … [Read more...] about How to Use Hotel Data Intelligence to Gain Competitive Edge?
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Are You Ready for a Smart Hospitality Industry?
The hospitality industry is all about delivering the best guest experience. Whether this is in the local restaurant around the corner, the five-star beach resort that you visit during your holiday or the conference venue where you attend an event. Superior guest experience is what differentiates the winners from the losers within this great industry. I have always had a passion … [Read more...] about Are You Ready for a Smart Hospitality Industry?
Digitalisation and the Hospitality Industry: Five Trends That Might Shape Your Next Stay
Fueled by a rebounding economy and an increase in customer discretionary spending, the travel and tourism industry is in the middle of a major upswing. In fact, forecasts reveal that by 2020, domestic travel spending will grow to a staggering $975.4 billion, up from $901.3 billion in 2018. In response to this movement, touchpoints across the industry are embracing new digital … [Read more...] about Digitalisation and the Hospitality Industry: Five Trends That Might Shape Your Next Stay
How AI Will Affect the Travel Industry
Since I have a passion for travelling as well as the hospitality industry (having a bachelor in hospitality management), and I believe in the power of Artificial Intelligence (AI), for this week's article I decided to look into what happens when you combine the two. As it seems, Artificial Intelligence is set to be a game-changer for the travel industry. Â It is helping … [Read more...] about How AI Will Affect the Travel Industry
How Big Data Can Upgrade the Customer Experience
Booking a hotel has become really easy in the past years. There are multiple booking engines that make it very simple to book the right hotel for your stay. Great customer experience is vital for these booking websites, as the competitor is quite often just one click away. Therefore, Hotels.com is using Big Data to create the best customer experience to ensure that visitors … [Read more...] about How Big Data Can Upgrade the Customer Experience